Policies

Privacy Policy

Effective Date: 12/12/2024

Information We Collect

We collect the following personal information from our members:

  • Customer Names

  • Customer Email addresses

  • Customer Phone numbers

  • Customer billing and shipping addresses

  • Purchased Product and production related transaction details such as transaction numbers and order numbers.

How We Use Your Information

We use your email address and phone number to:

  • Communicate important updates and information about our products and services.

  • Respond to your inquiries and provide customer support.


Information Sharing and Disclosure

We do not share, sell, or lease your personal information to third parties except as required by law.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure.

Your Rights

You have the right to:

  • Access, update, or delete your personal information.

  • Opt-out of receiving marketing communications.

Updates to This Policy

We may update this policy from time to time. We will notify you of any significant changes by email or through our website.

Order Cancellation Policy

  • To cancel an order, you must do so before the close of business (COB) on the day the order was placed. Orders not cancelled by this deadline will be processed and cannot be cancelled thereafter. EnigmArtInk closes at 6pm EST daily.

  • To cancel an order, send an email with the URGENT flag set before 5pm.

Return Policy

  • EnigmArtInk does not have a return policy. Defects in the product will be addressed on a case-by-case basis. A one-time replacement is most likely to be the solution. The damaged or defective part must be shipped back to the producer for this to take place. Contact EnigmArtInk via email with the URGENT flag set for more details.

    All sales are final upon the close of business on the day the order is placed. No cancellations, changes, or refunds will be accepted after this time.

    Business Hours

  • EnigmArtInk business hours are between 10am and 6pm, Monday to Friday.

  • EnigmArtInk recognizes all United States Federal holidays.